Home > Shipping Info

Shipping Charges
You will see the shipping charge that is determined automatically before checkout when ordering online.

Shipping Policies
PuzzlesEnt.com ships prepaid and invoices you for the charges. FedEx is used whenever possible, however, a "Common Carrier" can be used in special cases.

When will my order be shipped?
Usually all orders received before 12:00 P.M. are shipped the same business day, all orders placed after will be shipped the next business day. All orders placed over the weekend or on a holiday will be shipped the following business day. International orders also will be shipped as soon as the orders are confirmed completely.

Shipping to AK & HI
Alaska and Hawaii orders will be shipped via UPS 2nd Day Air.

International Shipping
The shipping costs for all international orders will be determined after the orders are placed completely. Please allow 1-2 business days for us to contact you regarding your shipping costs. We ship all international orders via USPS, unless customer prefers their own shipping carrier such as UPS. All shipping costs including duty, customs, taxes, and or brokerage fees are solely the customer's responsibility and will be paid for by the customer.

Estimating Delivery Time for Order
You can click on the "FedEx Transit Time" link to get an estimated time of delivery. Use "Los Angeles" for city and "90007" for postal code as ORIGIN.

Tracking Your Order
You can review your order information and track your order at MY ACCOUNT on our website.

Apparel Candy does NOT take any responsibility for packages damaged while in transit. Any claims on damaged packages should be notified to the carrier.

Delivery Signature Requests
Apparel Candy automatically does a request for signature with FedEx when orders are $400 and over. If your order is less than the $400 amount, you can request for a delivery signature for your package. Please note Puzzles is NOT responsible for any packages which are mishandled, damaged, lost, stolen or missing once it leaves our facility with a working courier's tracking number ( FedEx/USPS).

Revised April 2009