Home > Returning Info

Returning Merchandise

Customer Satisfaction is our # 1 Priority. If not completely satisfied, you may return any items for a full refund. Returns are accepted with our authorization only.

In order to process a return, please send us an e-mail within 3 days of receipt of goods to: sales@PuzzlesEnt.com with the following information:
  • Order Number
  • Style Number (Description)
  • Reason for Return
  • Photos if necessary
Reused, unclaimed, undeliverable orders and/or merchandise returned due to customers' error are subject to a 15% restocking fee in addition to all freight charges. Any requests for refunds/returns after the 3 day period as mentioned above will be charged with a 15% restocking fee. After 10 days of receipt we do not accept any returns or issue refunds. Please note Assorted Packages are a final sale item, therefore, they can not be returned and/or exchanged.

Refunds & Store Credit
Authorized returns will be refunded a full amount of merchandise to your original account as soon as the return is received from you. Any shipping/freight charges will be paid for by the customer.

Refunds on Orders Shipped for Free
If an order shipped under the "Free Shipping" special is returned for a refund, the original shipping charges we incurred will be deducted from the amount refunded to your Credit Card or PayPal account.