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We strive to ensure that you have an easy and pleasant shopping experience with us. Our products are carefully chosen to meet strict quality guidelines and our friendly customer service will do everything possible to make sure you are a satisfied customer! However, if you are not satisfied, you may exchange or return your purchase for the selling price of the product by following the return guidelines listed below.
All damaged items must be reported within 5 days of the receipt of goods. Please call for a Return Merchandise Authorization number and return instructions before sending back any item. Unauthorized returns will not be accepted. We recommend that any returns you send to us has tracking information. All returns or exchanges must be made within 30 days of receipt. Please allow up to 2 weeks for refunds to be processed.
Returning Defective Items:
All damaged items must be reported within 5 days of the receipt of goods.
Please call for a Return Merchandise Authorization number and return instructions before sending back any item. Unauthorized returns will not be accepted.
Returning Non-Defective items:
Puzzles Enterprises, Inc. will not refund your purchase if the item returned is not in resalable condition.
Please call for a Return Merchandise Authorization number before sending back any item. Unauthorized returns will not be accepted.
All approved non-defective returns will be subject to a 15% restocking fee.
Return shipping is the responsibility of the customer.
Shipping & Handling Fees are not refundable.
Any non-defective orders that are refused or marked "return to sender" will have freight charges deducted from your return. Orders should be returned via Ground service. Express return shipping fees will NOT be reimbursed.
Cancellation Policy:
If you have placed an order and would like to cancel it, please contact us as quickly as possible by telephone. We will do our best to prevent your order from shipping, however, because our systems are automated, we cannot always guarantee cancellations. If your order does ship out, your order will need to meet all the terms and conditions as outlined in our return policy including restocking fees. Shipping fees will not be refunded.
Advertising Disclaimer:
Product styles, descriptions, and specifications are subject to change without notice, due to changes in the manufacturer's production and may vary slightly from what is pictured. Puzzles Enterprises, Inc. is not responsible for typographical, pricing, product information, or advertising errors. Advertised prices and available quantities are subject to change without notice.
Our Company, reserves the right to cancel an order or to issue a Returned Merchandise Authorization (RMA) for merchandise that is advertised in error, is unexpectedly out of stock, does not conform to specifications, or was shipped in error. Our company will also cancel an order if it is deemed to be made in bad faith or for which we were unable to verify billing information with the credit card's issuing bank.
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